By: Dr. John S. Lyons               Have you ever had this situation? You have talented staff and ask them to take on the most challenging cases, but then they burn out and leave for a different job, and as a manager you are now left with the staff you’ve been working around when it comes to managing challenging cases?   Most program managers have had this type of experience.    One of the key drivers of this phenomenon is that we manage caseloads consistent with service system thinking.     For example, each case manager might… Read More