Lean Management and TCOM

We shared a video recently on our Facebook and Twitter from the New York Times called “We Trust You” from the series, The Art of Better. This video, created by Charles Duhigg, examines issues of innovation, motivation, and productivity through the lens of the automobile industry in the U.S. The parallels between how one factory was transformed by stakeholder empowerment and innovation and the potential for TCOM to transform systems of care and build trust among system stakeholders, were striking to our team. General Motors opened their Fremont factory doors in 1980…. Read More