Rethinking Engagement in a High Staff Turnover Environment

By: Dr. John S Lyons Engagement is the second key decision point in the TCOM conceptual framework.  Historically in most helping professions we have thought of engagement as primarily personal and often between two people.   A therapist engages a client in mental health treatment.    A substance treatment provider engages a person in their recovery process.   A case worker engages a child in child welfare.   While these personal relationships are clearly powerful and important in creating transformational experiences, we also work in environments in which the professionals change frequently.   It is not uncommon… Read More